WTH is wrong with these people? Do they not have any good work ethic? Oh, and they also decided to wait for later in the day of the delivery date that THEY originally set, to update their website to say itll take another day! This place is sorry! They need to be shut down! This is the 2nd time one of my packages is being shipped through them and they are taking forever and a day, AGAIN!!!! This place takes forever to ship things!!! To get something from Fort Worth, TX to San Antonio, TX literally takes 1 day since its only about a 5 hour drive, BUT DHL prolongs crap! They took a day to get it to freaking Grand Prairie, TX USPS!!!! Literally an entire day to get it to somewhere thats only 30 minutes away! What kind of crap is that?! Grand Prairie, TX USPS is now taking forever (2 days for a less than 5 hour drive) to get the package to San Antonio, TX USPS, but thats another story and bad review I have to give. I will not use your services nor accept others that would send things to me through you. I will use my word of mouth to discourage your services. The lack of consideration for my time is inexcusable. The person said he would put in a request to keep the package at the facility for me to pick up. The third person was helpful and I requested to pick up the package myself at the DFW location.
Dhl dfw airport location driver#
It is unacceptable that I should wait all day and then not be notified of any change in the delivery of my package, This first person I talked with at 7:30 said the package would be there no matter what, the second person was of NO help whatsoever and just kept telling me the driver was called back at 19:11 without any further explanation. So I had waited for 2 hours over the time without so much as a notification of what was happening. At 9:30 I called again and was told the driver was called back at 19:11. at 7:30 I called and was told they deliver until 8:00, and all packages will be delivered. I traded days off at work to be home, I monitored the tracking throughout the day, saw it was on the truck and out for delivery to be delivered by 19:11. and needed to be signed for, so someone should be home. On Tuesday February 17th a voice recorded message telling me a package would be delivered on the 18th of Feb. The horror stories about DHL are so true. DHL is just such a terribly inefficient, non-customer friendly, and backwards company. To make matters even worse dealing with them, even if I wanted to pickup my package I have to travel over 1hr30min to this here DFW Airport location from my home to get my small package. No guarantee.What the hell kind of policy is that when I have to call you in person and talk to and let you know I want my package delivered. So the customer service agents now tell me sorry, theres no guarantee for delivery after two attempts because of their two attempt policy. So now I am sitting here unable to get my package delivered even when it was their fault for not notifying me or even leaving a sticker on my door so I could pre-sign just have them leave the package at the door.
This is major BS when USPS, UPS, FedEX, you name it, has no issues with getting in the gate. They also tried to blame my neighborhood having a gate as an excuse for the possible error on the first delivery. So then when they actually attempted a delivery again, while I was a work of work of course, this now means they have reached their internal two delivery attempt policy. In my case DHL said they attempted a delivery but I never got a notice about it or a sticker left at my front door letting me know. Do not buy from someone who uses this service.
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